Pawora Shipping Policy

Effective Date: August 2026

Thank you for shopping with Pawora. We are committed to delivering your pet products safely and efficiently across the United Kingdom.

Order Processing

• Orders are processed within 1–2 business days after payment is confirmed.

• Orders placed on weekends or public holidays will be processed on the next business day.

• During busy periods, processing may take slightly longer. If this happens, we will notify you by email.

Shipping Time

Estimated delivery times within the United Kingdom:

• Standard Delivery: 3–7 Business Days

• Express Delivery (where available): 1–3 Business Days

Please note that delivery times are estimates and may vary due to courier delays, weather conditions, or high seasonal demand.

Shipping Charges

Shipping costs are calculated at checkout based on your order and delivery location.

Free Standard Shipping is available on qualifying orders, as displayed during checkout.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can use this tracking information to monitor your delivery.

Delivery Information

Please ensure your shipping address is complete and accurate before placing your order. Pawora is not responsible for delays or failed deliveries resulting from incorrect address information provided by the customer.

Lost or Delayed Parcels

If your order has not arrived within the expected delivery timeframe, please contact our support team. We will work with the shipping carrier to locate your parcel and provide an update as quickly as possible.

Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery and include clear photos of the damaged item and packaging. We will review your claim and arrange an appropriate resolution.

International Shipping

At this time, Pawora ships exclusively within the United Kingdom. We plan to expand to additional countries in the future.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team.

Email: support@pawora.co.uk

Thank you for choosing Pawora. We appreciate your trust and look forward to serving you and your pets.